Frequently Asked Questions
Everything you need to know about your JanSport adventure.
What is the JanSport Lifetime Warranty policy?
JanSport engineers its products to be durable and functional. We offer a lifetime warranty on our packs, which covers defects in materials and workmanship for the life of the product. If your pack breaks, simply send it to our warranty center and we will repair or replace it.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options, including 2-day and overnight delivery, for those who need their gear more quickly.
What is your return policy for online orders?
We offer free returns within 30 days of purchase for items in their original, unused condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How should I clean my JanSport backpack?
To preserve the integrity of the fabric and coatings, we recommend spot cleaning with a damp cloth and mild soap. Do not machine wash or dry your pack, as this can damage the structure and hardware.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website's 'Track Order' page or directly through the carrier's tracking portal.