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Returns & Exchanges
At JanSport, we want you to be completely satisfied with your purchase. If you are not happy with your gear, you can return your items for a full refund within 60 days of purchase.
1
Start Your Return
Visit our online returns portal and enter your order number and email address to initiate the process.
2
Print Your Label
Select the items you wish to return and print the prepaid shipping label provided via our portal.
3
Pack and Ship
Securely pack your items in their original packaging, attach the return label, and drop the package off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing